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Ashish is leading the project in the organization ABC. He got the complain from Development team that Design team again doesn’t know what is happening and is again creating problems. He wants to resolve the problem. What strategy would be best in this case ?
a. Empower the team to resolve their problem
b. Try to discuss competing issues and bring consensus around common solution
c. Act as diplomat and de-escalate the conflict and bring it down a level or two
d. Accomodate different views in the solution even if it is not the best solutionCorrect answer is C.
According to Speed B. Leas, this situation is Level 4 conflict. In this level, conflict becomes more ideological and polarized and people feel that the other group is always wrong. The solution which is suggested in this type of conflict is to bring it down to a level or two.Video Tutorials : PM Video Tutorials
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