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Sara is working on the critical project. This project is of high importance in the eyes of the management. Due to this, there is heavy workload which has started affecting Sara’s work-life balance. Sara approached Daniel, her manager, to share her experience. Daniel listened to her carefully and paid attention to her tone, pauses during conversation and her expressions to understand deeper meaning of what Sara was saying. What type of listening does Daniel showed during the conversation?
a. Internal Listening
b. External Listening
c. Focussed Listening
d. Global ListeningCorrect answer is C.
In Focussed listening, we put ourselves into the shoes of the speaker to know more about their thoughts. We look for emotional indicators like tone, pauses, expressions, gestures and try to empathize the speaker.
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