Scope Management Question 17

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A software system was accepted by the customer, but has been found to give unexpected results. Which of the following BEST describes what the project manager should do FIRST?

a) Review the customer’s inspection process.
b) Change the activity sequencing
c) Apologize to the customer
d) Review the validate scope process

[admin]

The correct answer is D.

A project manager cannot be responsible for the customer’s inspection process (choice A), only his own. Network diagram changes (choice B) will not affect the root cause of this problem. An apology (choice C) might be in order later, after the root cause is found. The best choice of those provided is to review the Validate Scope process (choice D) as that process deals with acceptance by stakeholders.

Pass PMP in the First Attempt : PMP Strategy

Revise Scope Management Concepts: Project Scope Management

Quiz:
20 Questions Challenge
50 Questions Challenge

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