A functional manager meets with the project manager’s boss to discuss a change to the acceptance criteria for a major deliverable. After the meeting, the boss calls the project manager into the office and tells him to make the change. What is the FIRST thing to do?
a) Make the change as soon as possible
b) Understand the change
c) Supply the boss with the change form
d) Evaluate the impact of change
You need to first understand the change before you can evaluate it. In this instance, verbal communication is not likely to provide enough information to evaluate. Once you understand the change, you can work with the team to determine the impact and options.