Resource Management Question 5

[admin]

You are a project manager for a large electrical system implementation, one of your key people has started to miss deadlines and work quality is beginning to suffer as well. This person has participated in project planning, and in fine tuning the earned value estimating, and developing the reward system for the project. You are confident that this person is well aware of the work deadlines and required quality specifications. What action should you take?

a) Report the problem to the personnel or human resource department for corrective action.
b) Reassign some work to other team members until performance starts to improve
c) Discuss the issue with the employee at the next team meeting and try to determine the factors impacting performance
d) Escalate the situation to the employee’s functional manager and ask for assistance

[admin]

The correct answer is D.

Choice A is inappropriate, since it is the functional manager’s responsibility. Choice B is not problem solving, it is more like avoidance or withdrawal, something that is not usually best. Choice C is a penalty, as it is discussed at a team meeting. By saying that “this person has participated in?”, the question is saying that you as the project manager have done everything in your power already. There is even a reward system in place. Therefore, it is time to ask for help from management. Functional management is responsible for addressing individual performance problems.

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