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Your company is concerned about improving its project’s performance. Internal measures have been created and have helped to identify areas needing improvement. Additional measures of performance are still needed. Which of the following would be the BEST thing to do?
a) Calculate the benefit to cost of purchasing a new piece of equipment.
b) Determine the project scope and measures to ensure the scope is met
c) Perform a root cause analysis on the quality problems that have occurred on the project.
d) Read a project management magazine each month, and look at the results of other companies projects to help determine quality measures for future projects.The correct answer is D.
The question states that internal measures have already been created. Therefore, external ones are needed. Only choice D helps benchmark externally.
Revise Quality Management Concepts: Project Quality Management
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