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A project manager discovers a defect in a deliverable due to the customer under contract
today. The project manager knows the customer does not have a technical understanding to notice the defect. The deliverable meets the contract requirements, but it does not meet the project manager’s quality standard. What should the Project Manager do in this situation?a) Issue the deliverable, and get formal acceptance from the customer
b) Note the problem in the lessons learned so future projects do not encounter the same problem
c) Discuss the issue with the customer
d) Inform the customer that the deliverable will be late.The correct answer is C.
Choice A does not follow the rule to protect the best interests of the customer. Choice B does not solve the problem. Choice D will cause a default of contract. Although the deliverable meets the contractual requirements, it is best to bring the problem to the customer’s attention (choice C) so an option that does no harm can be found.
Revise Quality Management Concepts: Project Quality Management
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