Quality Management Question 4

[admin]

At the end of the project, a project manager determines that the project has added 4 areas of functionality and three areas of performance. The customer has expressed satisfaction with the project. What does it mean in terms of success with the project?

a) The project was an unqualified success
b) The project was unsuccessful because it was gold plated
c) The project was unsuccessful because the customer being happy means they would have paid more for the work
d) The project was successful because the team had a chance to learn new areas of functionality and the customer was satisfied.

[admin]

The correct answer is B.

Gold plating involves extra time and probably cost, which is not recommended.

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