Quality Management Question 20

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Quality is achieved when?

a) the requirements have been met.
b) Customer expectations have been exceeded
c) The customer indicates acceptance of the product or the service
d) The customer stops asking for additional features

[admin]

The correct answer is A.

Quality is defined as conformance to requirements and specifications. The best answer here is when the requirements have been met (choice A). We do not achieve quality if we exceed expectations (choice B), get a verbal OK (choice C), or stop adding features requested by the customer (choice D).

Pass PMP in the First Attempt : PMP Strategy

Revise Quality Management Concepts: Project Quality Management

Quiz:
20 Questions Challenge
50 Questions Challenge

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