A seller contacts you to tell you that one of the team members did something that caused the seller harm, and the seller is going to file a claim. What is the BEST thing to do?
a) Look for the instances where the seller caused you harm to counteract the claim
b) Use the reserve to cover the claim
c) See if there is any money left in the budget to pay for the claim
d) Follow the change control process outlined in the contract
You always need to follow the change control process. You cannot arbitrarily decide to refuse to pay claims. Reserves should be used for identified risks and not used arbitrarily.