PMP Question 639

[admin]

Several stakeholders have started giving direct work requests and priorities to developers, bypassing the Product Owner. This is causing confusion, rework, and missed sprint goals. What should the Scrum Master do first?

A. Coach stakeholders on the role of the Product Owner
B. Instruct developers to ignore direct stakeholder input
C. Escalate the issue to the project sponsor
D. Ask the Product Owner to document all stakeholder asks

[admin]

✅ Correct Answer: A. Coach stakeholders on the role of the Product Owner

🔍 Explanation:
A. Coach stakeholders on the role of the Product Owner
✅ Best first step. The Scrum Master should educate stakeholders about Agile roles and boundaries. This prevents future role violations and reinforces team discipline without confrontation.

B. Instruct developers to ignore direct stakeholder input
❌ Incorrect as a first step. This could damage stakeholder relationships and place developers in an uncomfortable position. Better to resolve the root cause first.

C. Escalate the issue to the project sponsor
❌ Incorrect. Escalation is a last resort. The Scrum Master should first use coaching and facilitation to resolve the issue.

D. Ask the Product Owner to document all stakeholder asks
✔️ Helpful later. Transparency is important, but documentation won’t prevent the bypassing behavior. Role clarity must come first.

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