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Ashish is leading the project in the organization ABC. He got the complain from Development team that Design team doesn’t know what is happening and is again creating problems. He wants to resolve the problem. What strategy would be best in this case ?
a. Empower the team to resolve their problem
b. Discuss competing issues and bring consensus on common solution
c. Act as diplomat and de-escalate the conflict down a level or two
d. Accomodate different views in solution even if it is not best oneCorrect answer is C.
According to Speed B. Leas, this situation is Level 4 conflict. In this level, conflict becomes more ideological and polarized and people feel that the other group is always wrong.
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