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2 people are arguing about what needs to be done to complete a work package, if the project manager wants to know about what is going on, she should pay MOST attention to?
a) What is said and when
b) What is being said, who is saying it, and the time of day
c) Physical mannerisms and what is being said
d) The pitch and tone of the voices, and physical mannerismsThe correct answer is D.
Choices C and D both include nonverbal communication, which represents 55 percent of communication. Choice D adds paralingual communication (pitch and tone) and is thus the best choice.
Revise Communication Management Concepts: Project Communication Management
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