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A project manager on a multinational Web Site Implementation project is at a party and talks to friends who will be heavy users of this new website when the project is complete and the site rolled out. They describe some annoying aspects of the current web site. The project manager takes this feedback back to the sponsor and encourages design and scope changes. Which of the following BEST describes what the project manager has done?
a) Verify scope
b) Integrated change control
c) Scope planning
d) Stakeholder analysisThe correct answer is D.
The project manager must identify the stakeholders, document their needs, wants and expectations, then manage and influence expectations to ensure project success. (Since the project is already in the planning process group, this should have already taken place.) Choice A is a control function related to gaining customer acceptance. Choice B relates to looking for multiple impacts of changes. Choice C creates a scope management plan.
Revise Communication Management Concepts: Project Communication Management
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