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Your customer requested that the new railroad cars you are building for his company be constructed from heavy grade aluminum. After reviewing the requirements, two of your experts inform you that the customer would be better off steel cars. You meet with the customer to discuss the issue, and he directs you to go ahead with the aluminum cars. What should you do?
a) Meet with the customer again to ensure that he understands the expert opinions about using steel instead of aluminum.
b) Find a way to cut other costs, and upgrade the cars to steel
c) Provide aluminum cars that meets the customer’s requirements
d) Meet with your experts to find another proposal for the customer.The correct answer is C.
Differences in objectives are resolved in favor of the customer. Here the project manager has discussed the issue with the customer, and the customer has made his determination. It’s time to move on.
Revise Scope Management Concepts: Project Scope Management
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