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Warranty and inventory costs are going up, causing the project manager to worry about the costs of non conformance. What is the BEST advice you can give the project manager?
a) Increase scrap
b) Increase rework
c) Perform a quality audit
d) Look for benchmarksThe correct answer is C.
Choices A and B would only make the problem worse. Choice D would help you see how much of a problem you have, but would not solve the problem. Only a quality audit (choice C) leads to solving the problem.
Revise Quality Management Concepts: Project Quality Management
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