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Your customer has asked for a 2000 call capacity for the new call centre project. However one of your company’s technical expert believe a 3000 call capacity can be reached. Another thinks that based on the technical needs of the customer, the capacity needs to be only 1500 calls. What is the best thing to do?
a) Meet with the customer to better understand the reasons behind the 2000 call capacity.
b) Set the objective at 3000 calls
c) Meet with the technical experts, and help them to agree on an objective
d) Set the objective at 2000 callsThe correct answer is A.
The fact that such a discussion is occurring indicates a lack of clarity as to why the customer requested the 2,000-call capacity. Generally, a difference in requirements resolved in favor of the customer. However, it is the project manager’s responsibility to inform the customer of other options.
Revise Project Management Fundamentals Concepts: Project Management Fundamentals
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