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During the completion of project work, the sponsor asks the project manager to report on how the project is going. In order to prepare the report, the project manger asks all the team members what percent complete their work is. There is one team member who has been hard to manage from the beginning. In response to being asked what percent complete he is, the team member asks, “percent complete of what?”. Being tired of such comments, the project manager reports to the team member’s boss that the team member is not cooperating. Which of the following is MOST likely the real problem?
a) The project manager did not get buy in from the manager for the resources on the project.
b) The project manager did not create an adequate reward system for team members to improve their cooperation.
c) The project manager should have had a meeting with the team member’s boss the first time the team member had trouble.
d) The project manager does not have work packages.
The correct answer is D.
The whole discussion of the team member and his actions is a distracter. The real problem is not that the team member is being uncooperative. He is asking a question that many team members want to ask in the real world. How can I tell you how things are going if I do not know what work I am being asked to do? The real problem is the lack of a WBS and work packages, otherwise the team member would not have to ask such a question. Choice A cannot be the answer because the project manager is not losing resources (what is implied by getting the manager’s buy-in). Though a reward system (choice B) would help with cooperation, the real problem here is not cooperation. Choice C cannot be the answer because it does not solve the problem at hand (the team member not knowing what he is to do). It solves another problem. If you chose C, be very careful! You can get 10 to 20 questions wrong on the exam simply because you do not see the real problem!
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