The financial systems project has a relatively high profile in the organization and has received great support from the sponsor. There are over 230 activities on the project, and a few have remained relatively large due to the nature of the work to be accomplished. One of these large activities has an Estimate to Complete (ETC) that is longer than planned. If the project manager wants to look at non value added activities that might cause delay, the manager should?

a) Measure using quality metrics
b) Complete process analysis
c) Perform a quality audit
d) Use a pareto chart